I am a Plumber or Fire Contractor looking for Branch Service Information

Question: How do I become a GCWW certified person?

Answer: Please contact our branch services section at 513-591-7837 or email branch.services@gcww.cincinnati-oh.gov.

Question: How do I schedule a new branch inspection?

Answer: Please click here to schedule a branch inspection.  For more information, please contact our branch services section at 513-591-7837 or email branch.services@gcww.cincinnati-oh.gov to set up a branch inspection.

Question: How much are branch inspection fees?

Answer: The Inspection fees for branches are included as a flat rate within the branch cost. No additional branch inspection fees will be charged.

Question: How do I apply for a new water service branch or meter?

Answer: Please review the following notice: New GCWW Online Application for Water Service Branches and Meters

Question: How do I apply for a new domestic water service branch?

Answer: Please review the following notice: New GCWW Online Application for Water Service Branches and Meters.

For more information, please contact our branch services section at 513-591-7837 or email branch.services@gcww.cincinnati-oh.gov.

Question: How do I apply for a new Fire service branch?

Answer:

Please review the following notice: New GCWW Online Application for Water Service Branches and Meters.

For more information, please contact our branch services section at 513-591-7837 or email branch.services@gcww.cincinnati-oh.gov.

Question: Do I need a bond to install water service branches?

Answer: Yes.

  • For small branch (2” and smaller) installation projects, you must obtain a $1000 certified tappers bond to be delivered to our engineering counter at 4747 Spring Grove Ave Cincinnati, Ohio 45232.
  • For large branch (4” or larger and all fire branches) installation projects, you must obtain a contractors bond to perform work on the public water system. Please click here to download our $10,000 contractors bond.

Please contact our branch services section at 513-591-7837 or email branch.services@gcww.cincinnati-oh.gov to submit your $1000 certified tapper bond.

Question: How do I discontinue/cancel water service?

Question: How do I purchase a new water meter?

Answer: Please review the following notice: New GCWW Online Application for Water Service Branches and Meters

For more information Please contact our branch services section at 513-591-7837 or email branch.services@gcww.cincinnati-oh.gov.

Question: My meter is missing what do I do?

Answer: Please see the guard in the front lobby to request a missing meter replacement. The cost of a new meter is the responsibility of the homeowner.

For more information, please contact our branch services section at 513-591-7837 or email branch.services@gcww.cincinnati-oh.gov.

Question: How do I change my meter size?

Answer:

Meter reductions are handled by our premise services division. Please contact Premise Services at 513-591-7835 or click here for more information on meter reductions.

To increase the size of the meter you must bring the completed blue domestic CCQ and a building or plumbing permit to the Engineering branch counter located at 4747 Spring Grove Cincinnati, Ohio 45232.  The size of the meter is not permitted to exceed the size of the service branch. For more information, please contact our branch services section at 513-591-7837 or email branch.services@gcww.cincinnati-oh.gov

Question: What are the branch fees?

Answer:

For more information, please contact our branch services section at 513-591-7837 or email branch.services@gcww.cincinnati-oh.gov.

Question: How long is the branch plan review process?

Answer:

  • Small branch reviews are averaging 3-5 business days.
  • Subdivision branch review can take 7-10 days to complete the review process.
  • Large branch reviews are more extensive and can take 60 business days to complete the review process.

These review times vary based on current workloads and do not include time spent obtaining street opening permits or quoted installation timelines that often add 60-120 days for branches installed by GCWW .

For more information, please contact our branch services section at 513-591-7837 or email branch.services@gcww.cincinnati-oh.gov.

Question: How do I get fire flow availability information?

Answer:

  • If you are looking for flow information from existing fire hydrants, please contact our records section to request flow test records at 513-591-7855 or email records.request@gcww.cincinnati-oh.gov.
  • If you are looking for needed fire flows, those are determined by your local fire department based local fire/building code.