Customer Service
Greater Cincinnati Water Works (GCWW) is committed to total customer satisfaction. Our mission is to provide customers within our regional communities a plentiful supply of the highest quality water and excellent services.
For your convenience, GCWW has made it easy to manage your account online. Please visit the myGCWW Customer Care Portal to:
- Choose how to receive and pay your bill
- View & export your water usage
- View & save your bills
- Access expanded paperless billing
- Choose from more AutoPay options
- Use enhanced account management features
You can also check your balance or pay your bill via our automated self-service phone system by calling GCWW Customer Service at 513-591-7700.
To help make your overall customer service experience positive, please:
- Have your GCWW account number ready when you call with billing questions
- Call at least two (2) days in advance when you are moving or need service
- Always keep your plumbing well maintained and in first-rate condition