Contact Us
Greater Cincinnati Water Works
Call 513-591-7700 to pay your bill using a checking/savings account or debit/credit card, or to speak to a customer service representative. Customer Service Hours: 7:30 a.m. to 4:30 p.m., Monday - Friday
Address/Drop Box: Deposit an envelope with a non-cash payment at 4747 Spring Grove Ave., Cincinnati, OH 45232
Lead Information
Contact us at 513-651-LEAD (513-651-5323)
Customer Service
E-mail: help@mygcww.org (monitored 8:00 a.m. - 4:00 p.m., Monday - Friday)
Call 513-591-7700 for:
- Water quality and source water protection inquiries
- Customer billing inquiries
- Water emergencies (24 hour)
Information on Paying Your Water & Sewer bill
Construction & Engineering
513-591-7836 (New Branch Sales)
513-591-7855 (Records)
513-591-7878 (fax)
Source Water Protection
513-591-7700