General FAQs
Question: Can I receive my bill electronically?
Answer: You will receive your bill electronically once you enroll in the Customer Portal at portal.mygcww.org.
Question: How do I enroll in the Customer Portal?
Answer:
• Go to portal.mygcww.org
• Click Sign up today!
• Once you complete the enrollment, you will receive a verification email
• Use the verification code from the email to access your Customer Portal
Click here for more information regarding the Customer Portal.
Question: How do I update my Customer Portal preferences and contact information?
Answer:
• Sign in to your Customer Portal
• Click on the person silhouette on the top right
• Click on My Profile
Question: Who needs to enroll in the Customer Portal?
Answer: Everyone is invited and encouraged to enroll! The Customer Portal will be accessible to all Greater Cincinnati Water Works customers.
Question: How can I pay my bill?
Answer: Customers may pay their bills…
• Online by signing in to their Customer Portal or using our Guest Payment Tool at portal.mygcww.org
• By phone when dialing 513.591.7700
• By mail at PO BOX 740689, Cincinnati, OH 45274-0689
• With cash at local retailers – access map of retailers and your account barcode at portal.mygcww.org by clicking Pay Now and choosing cash after entering account number
Question: How do I sign up for AutoPay?
Answer:
• Sign in to your Customer Portal
• Click Wallet on the top right
• Add payment method (checking or savings account)
• Click AutoPay on top of page
• Click Create AutoPay
Question: How do I enroll in a payment arrangement?
Answer: Visit gcww.promise-pay.com to enroll in a flexible, interest fee payment arrangement.
Question: Are there transaction fees added to payments?
Answer: Yes. A transaction fee is added to each payment to cover transaction-processing costs for over-the-phone payments, one-time “guest” web payments, and credit and debit card payments. Several free payment options remain including payments made directly from your checking or savings account through your Customer Portal.
Click here for more information regarding Transaction Fee.