CRS Menu

Member Direct

 CRSMemberDirect.org

 

 

Cincinnati Retirement System (CRS) has developed an internet portal to allow active members independent access to personal retirement account information.

 

It's called Member Direct and you can log on from any computer, any time.

 

You will find that the system is intuitive and simple to use: just visit CRSMemberDirect.org and sign up with your personal email address today. Note: Choosing to use a city email address is unacceptable as it will cause unnecessary confusion upon retirement.

 

Take your time walking through Member Direct, learning how to:

  • Review Account Summary and Nominated Beneficiary
  • Download and Complete Forms
  • Create Personal Benefit Estimate
  • Test HELP & FAQ Sections

Questions will likely arise as new users log in. HR Liaisons should be your first resource for helpful information. Additionally, review the CRS Member Direct FAQ section below to address as many issues as possible.

 

Any inquiries falling outside of the scope of the Member Direct FAQ page should be directed to:

Retirement@Cincinnati-OH.gov.

 

 

 

 

CRS Member Direct FAQ

 

1. Who is eligible to join Member Direct?

All Active Employee CRS members are free to create a log in and visit.

2. Why am I being directed to use my personal email address?

City of Cincinnati email addresses become invalid upon retirement or separation from employment. Using your personal email for Member Direct allows for a seamless transition.

3. What are the requirements for a Username?

-Cannot be your SSN

-Cannot be an email address

-Cannot be longer than 20 characters

-Cannot already exist

-Cannot use @ symbol
 

4. What if I forget my username or password?

Click on the links provided on the Member Direct log-in page and you will receive an email with instructions.

5. What if I can't find what I'm looking for on the site?

 

 

SETTING UP AN ACCOUNT

 

The following information will be used to setup a Member Direct account.

If you are working from a phone call or a personal email, you need to verify the identity of the member BEFORE proceeding.

Section 1 pertains to their personal information.  If this information does not match exactly what PG has, they will not be able to successfully set up their account.  All of this data comes from CHRIS and the biggest problem is matching the Home Zip Code.  They will need to check it against what is listed on their pay advice.  If any of this information is incorrect, they should contact their HR Liaison.  

Enrollment Screen

Section 2 is where they set up their login information. 

  • Username Requirements
    • Cannot be your SSN
    • Cannot be an email address
    • Cannot be longer than 20 characters
    • Cannot already exist
  • Password Requirements
    • Must be at least 8 characters
    • Must include an Upper-case letter
    • Must include a Lower-case letter
    • Must include a number

The email that they entered is where forgotten username or password resets will be sent.  It is highly recommended that they use a private email address, not a city email address since that email address will no longer exist when their employment here is over.

Section 3 is where they set up their challenge questions.  These will be used to complete their login and confirm their identity.  They will be asked to provide these answers from every device they use.  They can click on the drop-down arrow and select from a number of questions.  Remind the member to record “write down” exactly how they entered the answers because spaces and upper/lower case letters must all be entered exactly how they put them in the first time.  Remind them to record the question they selected, as well. And encourage them to use 1 word answers. They cannot use the same answer for both questions.