Fire Department Customer Service
311Cincy is the City of Cincinnati's overall non-emergency, customer service system. This includes our 311 call center, online service request system, mobile app, and public alerting systems.
You can open a request for many city services, 24/7, including those from the Cincinnati Fire Department. Theses services include:
- Permits
- Inspections
- Smoke Detector Requests
- Car Seat Safety Checks
- Education Requests and Safe House Appearances
These services are available by calling 311 (or 513-765-1212 from outside the city), or by using the 311Cincy website and mobile app.
Visit 311Cincy.com 311Cincy App CincyAlert
Looking for a Fire Report or other Public Record?
Visit the City of Cincinnati's Public Records webpage to request information regarding your fire incident, fire-related environmental reports, previous fire inspections and more.
Need access to an Emergency Medical Services (EMS) Report?
Contact the Cincinnati Fire Department with any EMS-related questions by emailing CFDEMS.Records@cincinnati-oh.gov or by calling 513-352-4895.
Cincinnati Fire Department Mission Statement
"The mission of the Cincinnati Fire Department is to protect lives and property, and to minimize the suffering of its customers during emergencies. The Cincinnati Fire Department strives to quickly restore normalcy to its customers' lives by responding to their needs in an expeditious manner."
The Cincinnati Fire Department was organized in 1853 and is the nation's oldest fully paid professional fire department, which is why we are proud to be "First in the Nation."
The CFD continues to seek new methods and ideas to improve and increase the level of services provided to the citizens of this community. It will continue to provide its hallmark prompt, courteous and professional service that is consistent with the CFD’s tradition and the City of Cincinnati’s high standards.
