Enterprise Technology Solutions

The Enterprise Infrastructure and Security division is made up of four teams that perform core services for the department, City of Cincinnati, and areas surrounding within Hamilton County.

Network Services (NS) provides management of the City’s wide area network, which includes defining security rules and roles for its deployment and establishing guidelines for local area network deployments,  network design, implementation, management, and monitoring including internet access and firewall services.

Additionally, the Network Services team oversees the administration, operation, and maintenance of the City of Cincinnati’s privately owned fiber optic network linking all major City facilities. The fiber optic network provides a wide variety of services to all City agencies, including public safety communications for Police, Fire and E-911.

The Security team establishes controls and measures to minimize the risk of loss of information and system resources, corruption of data, disruption of access to the data, and unauthorized disclosure of information. The team administers effective policies, standards, and procedures that ensure the confidentiality, availability and integrity of City information, applications, systems, and networks for authorized individuals.

Additionally, the Security team collaborates with the other infrastructure teams to develop the Disaster Recovery and Business Continuity plan, which enables the information systems of the City of Cincinnati/County, clients and customers to survive a disaster, and to reestablish normal operations as soon as possible. The Security section identifies current weaknesses and implements a risk mitigation program to minimize the duration of a serious disruption to operations; facilitate effective coordination of recover tasks; and reduce the effort for recovery.

The Enterprise Data Center team manages the city data center facility to ensure that it is physically and environmentally secure. The team oversees all optimizations associated with the center to ensure proper data storage , speed, accessibility, security, recovery and reliability.

CTS is primarily responsible for supporting the City’s voice communications systems including:

• The administration, operation, and maintenance of the City’s privately owned telephone systems at 85 locations and another 120 locations throughout the city.
• The administration and oversight for telecommunications services provided by outside vendors to the city.
• Mobile services which includes device deployment, maintenance, and updates for leased landline and data services at 300+ locations, approximately 1,300 mobile phones, and 700 smart phones/mobile broadband devices