Enterprise Applications
Enterprise Applications supplies information technology solutions and service desk support for the City of Cincinnati. Enterprise Applications staff support City enterprise systems, including the City’s financial system, the human resource system, and the City’s Internet and intranet sites. They also support various applications used across City departments.
The three teams that make up this division provide enterprise system administration for various hardware platforms; website development and technical support; software maintenance for production application systems; administration and support of computer-based security software; computer scheduling and operations; development and implementation of general-purpose utility software; production job setup, quality control and report distribution; data control; database administration activities for various environments; and disaster recovery planning and testing. Enterprise Applications is also responsible for supporting the City email system and providing Tier 2 help desk services to the City. The primary systems and functions of this division include:
- Cincinnati Human Resources Information System (CHRIS)
- Cincinnati Financial Systems (CFS)
- City Website and Intranet Site (Digital Services)
- PC Support, Training, Application Development, Consultation
The Central I.T Service Desk team provides on-going PC support for desktops from initial setup to maintaining enterprise applications, as needed. ETS service offerings include:
- Hardware support (i.e., PC, Laptop, Server, Printer and Scanner), including upgrades, diagnostics, configuration, relocation, and deployment
- Installation and maintenance of supported operating systems and service patches
- Management & technical consulting services.
The management and technical consulting services include assisting customers in the analysis and reengineering of business processes; Managing information systems projects, designing, and developing application systems using a variety of technologies and platforms, training end-users of information systems in the use of application systems and/or in the effective utilization of the technology in which the systems are implemented and perform information services needs analyses.