Public 911 Education and Outreach
The Cincinnati Emergency Communications Center has a Public Education and Outreach Team! Scroll below to see what you can learn online, as well as what education we periodically offer in person at events around the city. You can also use the contact form below to ask a question or suggest an event that the ECC should attend!
Team members attend events around the city and are normally focused on one or more of the following goals:
- Educate children about how and when to call 9-1-1 for help
- Educate the public about how signing up for Smart911 could save their life
- Promote public awareness of Text-to-911 service in Cincinnati
- Promote public awareness of the AED registry
- Recruit a diverse candidate pool to join the ECC team
Learning Online
You can learn more about the following topics from the comfort of your own home:
- AED Registry
When a cardiac emergency strikes, finding an Automated External Defibrillator (AED) can help save a life. But that takes knowing where AEDs are located. Learn how you can register an AED to help a future 911 caller. - Calling 911
Learn about calling 9-1-1, including when to call, how to call effectively, and what happens once you call. This page also explains how to reach the ECC for a non-emergency, as well as other helpful resources. - Smart911 Safety Profile for Individuals and Families
Have you created a Smart911 Safety Profile for you and your household members? By doing so, you will make potentially lifesaving information available to our call-takers in the event you or a family member calls 9-1-1 in Cincinnati. - Smart911 Facility Profile for Facility Operators
If you own, manage, or operate a facility, did you know that your facility can have a Smart911 profile, too? Learn more about a free way to keep your visitors or employees safe in the event they need to call 911 while on site. - Text-to-911
If you need help but can’t safely speak on the phone or are unable to speak, use a mobile phone to send a text message to 911. - Working for ECC/911/311
You can learn more about rewarding careers at the Cincinnati Emergency Communications Center.
Download Outreach Materials
ECC maintains an Outreach Materials Library of downloadable documents, such as fliers for Smart911.
You are welcome to print, share, or disseminate these materials to help spread the word about programs at the Cincinnati Emergency Communications Center.
Hands-On Education
Preparedness is key in emergency situations, for all family members and especially children. By educating children on proper 911 phone call procedure, we can potentially save lives and help those receive the help they need even faster and when it matters most.
The ECC Public Education and Outreach Team's 911 Simulator is making that process even more effective by simulating real 911 calling and answering dispatch from any location!
What does the 911 Simulator do?
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It successfully simulates dialing or texting 911 from a provided cell phone in a controlled learning environment.
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Creating an educational opportunity for children, the elderly, individuals with special needs, etc.
How does it work?
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When dialing 911 from the provided cell phone the call is connected to the dispatch phone for the educator to answer and simulate life saving directions to the caller or group.
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When texting 911 from the provided cell phone the message is relayed to the provided tablet for the educator to respond and simulate direction to the texter or group over text messaging.
Ask a Question or Suggest an Event
If you would like to learn more, or invite the ECC Public Education & Outreach Team to attend your event, please fill out the form below. A member of our leadership team will be in touch!
We may not be able to attend every event, but we look forward to discussing the opportunity. We may also be able to provide you with materials that could be distributed to your event attendees even if we are not able to make it.