Emergency Communications Center

311Cincy is the name of the City of Cincinnati’s overall non-emergency, customer service system. This includes our 311-call center, online service request system, mobile app, and public alerting systems. Learn more about 311 here.

Did you have a problem reaching 311 by phone?

Calls to 311 are routed geographically by telephone providers, so calling 311 from outside of the City of Cincinnati will not be routed to 311Cincy. Not all local governments provide 311 service, so you may receive a message from your telephone provider indicating that 311 service is not available in the area you're calling from.

You can use our ten-digit number (513-765-1212) from any location to reach 311Cincy.

• AltaFiber (formerly Cincinnati Bell) Landline Phones: AltaFiber is able to route 311 calls based on the zip code of the telephone subscriber. Every zip code that includes a portion of the City of Cincinnati is enabled for 311 dialing to connect to 311Cincy. Customers in a zip code that does not include a portion of the City of Cincinnati cannot call 311.
• Wireless Phones: Each commercial wireless carrier (e.g., T-Mobile, Verizon, AT&T) is responsible for routing 311 calls for their customers, depending on whether a local government accepts 311 calls. Carriers have opted to enable 311 dialing based on the location of their towers. For calls processed by towers that are physically located within the City of Cincinnati, a call to 311 is routed by the carrier to 311Cincy. For calls processed by towers located physically outside of the City of Cincinnati, carriers are delivering 311 calls to a message that indicates 311 service is not available in your area. This can result in a mixed and frustrating experience near the city's borders. A 311 call placed in a neighboring community may be handled by a tower in Cincinnati, and the call will be routed to 311Cincy. A 311 call placed in Cincinnati may be handled by a tower in a neighboring community, and the call is not routed to 311Cincy. The City has asked wireless carriers to expand the 311 coverage area a fixed distance beyond our borders, and that request has not been honored.

If you have placed a call to 311 within the City of Cincinnati and the call did not go through, we encourage you to report this to your telephone provider. The matter is only within their control. You are also welcome to let us know using the below form. The City of Cincinnati is gathering this data to share with telephone providers. There will be no follow-up to you regarding this submission.