Contact Us
If you have an emergency, call: 911
If you need the police or fire department for a non-emergency in the City of Cincinnati, for questions, or for any other City service, call: 311 or 513-765-1212
For non-emergencies outside of Cincinnati, you will need to contact the public safety communications center that serves the police or fire department in your community.
Feedback
For compliments or concerns regarding your interaction with the Emergency Communications Center (calls to 911, 311, and 513-765-1212), please use this online form and a member of the ECC management team will follow up on the next business day.
ECC (CALL CENTER) CALLER FEEDBACK
For compliments or concerns regarding the Cincinnati Police Department, please visit the CPD website:
Compliment About Police Complaint About Police
For feedback regarding the Cincinnati Fire Department (Fire and EMS/Paramedics), please visit the CFD website.
Records
For public records requests, the Cincinnati Police Department's Records Section processes and responds to requests on behalf of the Emergency Communications Center. If you need a report, records related to your 911 call, or an audio recording, please use their online public records request form.
You may also reach someone by calling CPD Records Customer Service: 513-352-3559
Other City Departments and Services
For specific contacts within the Cincinnati Police Department, please visit the CPD Contact Us page.
For specific contacts within the Cincinnati Fire Department, please visit the CFD Contact Us page.
For general city inquiries, or for service requests (e.g., potholes, trash) visit 311cincy.com or call: 311 or 513-591-6000
Other Resources
If you or someone you know is suicidal, we encourage you to call 911. We are here to help. Another resource that is available, if you just need to talk, is the National Suicide Prevention Lifeline. The Lifeline provides 24/7, free and confidential support for people in distress, prevention and crisis resources for you or your loved ones. Call 1-800-273-8255 or visit suicidepreventionlifeline.org.
211 is a service offered by United Way of Greater Cincinnati. This 24-hour, 365-day service is the only one-stop shop providing citizens of our area with information on various health and human services topics, including referrals regarding health concerns, counseling, child care, help for an aging parent, employment issues and much more. United Way can be contacted at 211 twenty-four hours a day, seven days a week, or by visiting www.UWGC.org.
Other Questions for ECC
Still have questions? Contact the ECC management team.