311Cincy is the name of the City of Cincinnati’s overall non-emergency, customer service system. This includes our 311-call center, online service request system, mobile app, and public alerting systems. We are continuing to explore ways to expand 311Cincy and offer new ways for the public to connect with their city’s services.

You can call 311 (within city limits) or 513-765-1212 (from anywhere) to receive help, 24/7, or:

• Enter a service request online at: www.311Cincy.com
• Enter a service request using the 311Cincy mobile app.

You should call 311 if you need non-emergency help from any City service. Most service types can be requested online, and you can browse the list at www.311Cincy.com. However, some types of services (like the dispatch of a police or parking enforcement officer for something happening now) require a call with a 311 representative.

Here is a list of a few common reasons to call 311:

• Police/fire department non-emergency requests
• Report a pothole
• Parking complaints
• Noise complaints
• Abandoned vehicles
• Trash bin replacement
• Bulky item pickup
• Graffiti removal
• Leaking hydrant or sewer problems

When you call 311 in Cincinnati (or our ten-digit number), you are greeted by the 311 menu. Your options are:

1. Non-Emergency Police and Fire Department Services - connection to 311 representative for police/fire issue
2. Greater Cincinnati Water Works (GCWW) - connection to GCWW's call center
3. Metropolitan Sewer District (MSD) - connection to MSD's call center
4. Cincinnati Health Department (CHD) - connection to CHD's call center
5. Cincinnati Police Department Desk Officers - connection to CPD's districts for questions or follow-up
6. All Other City Services and Questions - connection to 311 representative for customer service

If you press the option for all other city services and questions: If you have requested a city service other than police, either by telephone, mobile app, or online, you will receive a service request (SR) number. If an email address was provided, you will receive emailed status updates regarding your request. You can use this request number to follow up on the status of your request online, at www.311Cincy.com, or by calling 311.

If you press the option for non-emergency police: If you are reporting a non-emergency that would be handled by dispatching a police officer (e.g., you’re reporting a theft that occurred last night), police will be dispatched as soon as they are available. If you have called from a wireless phone, you will receive a text message with a reference number for the incident reported.

If you previously opened a service request through the 311 call center, website, or mobile app, you can check the status of that request any time.

Visit 311cincy.com and use the "Search Existing Requests" tool.

Don't remember the service request (SR) number? No problem! You can search by location as well.

When you create a service request through our website and mobile app, or when speaking with a 311 customer service representative, an address or intersection will normally be needed to indicate where the service needs to be performed.

If you do not know exactly where you are, we can help! If you are creating a service request with the mobile app, the app gives the option to use your current GPS location to find the best address. If you are on the phone with a 311 customer service representative, we can text you a link that will allow you to share your location with us, one time, to determine where you are located.

If you are reporting something in a broader area (e.g., something affecting an entire block), just select an address or intersection within that area, and be descriptive when creating your service request.

Call (513) 765-1212.

Calls to 311 are routed geographically by telephone providers, so calling 311 from outside of the City of Cincinnati will not be routed to 311Cincy. Not all local governments provide 311 service, so you may receive a message from your telephone provider indicating that 311 service is not available in the area you're calling from.

You can use our ten-digit number from any location to reach 311Cincy.

• Please call 311 for all non-emergencies, whether you need police for a non-emergency issue, or for any service provided by the City. 911 is for medical, fire, and police emergencies only.
• Call 911 to save a life, report a fire, or stop a crime. Call 311 for any non-emergency.

You can choose to remain anonymous when calling 311. However, providing your name and contact information helps the city department working on your request reach you to gain clarification or follow up on the status of your request.

No, 311 does not currently accept text messages. In Cincinnati, you can text 911 for emergency help. For non-emergencies, you must make a voice call to 311 (or 513-765-1212), or open a request through our website and mobile app. We hope to enable text messaging for non-emergencies in the future.

Yes! Our 513-765-1212 number will always connect you with the City of Cincinnati, in addition to 311.

Calls placed to 311 within the City of Cincinnati should be routed to 311Cincy by your telephone provider. If you are calling from outside of the city limits, you must call our ten-digit number to reach the 311Cincy: 513-765-1212

Other legacy customer service numbers for the city, such as 513-591-6000, forward in to the 311 system for those who still have it saved or memorized!

Nationally, 911 is a universal emergency number. It was designated for this purpose by the Federal Communications Commission (FCC) so that the public had an easy-to-remember short code to reach emergency services in their community. It has since been adopted across the nation.

The FCC also gave communities the option to adopt a non-emergency short code, 311, by which the public can access non-emergency police services, and any other service the local government provides. The City of Cincinnati has adopted 311 for this purpose, in addition to our existing ten-digit phone numbers for non-emergency services.

The City of Cincinnati has adopted 311 to offer residents and visitors a straightforward way to access city services through a 24-hour customer service number, as well as web-based and mobile tools. The City’s goal is to connect residents and visitors with services and to make that an easy process. Having a dedicated 311-customer service number also diverts non-emergency calls from emergency 911 lines.

Calls to 311 are routed geographically by telephone providers, so calling 311 from outside of the City of Cincinnati will not be routed to 311Cincy. Not all local governments provide 311 service, so you may receive a message from your telephone provider indicating that 311 service is not available in the area you're calling from.

You can use our ten-digit number (513-765-1212) from any location to reach 311Cincy.

AltaFiber (formerly Cincinnati Bell) Landline Phones: AltaFiber is able to route 311 calls based on the zip code of the telephone subscriber. Every zip code that includes a portion of the City of Cincinnati is enabled for 311 dialing to connect to 311Cincy. Customers in a zip code that does not include a portion of the City of Cincinnati cannot call 311.

Wireless Phones: Each commercial wireless carrier (e.g., T-Mobile, Verizon, AT&T) is responsible for routing 311 calls for their customers, depending on whether a local government accepts 311 calls. Carriers have opted to enable 311 dialing based on the location of their towers. For calls processed by towers that are physically located within the City of Cincinnati, a call to 311 is routed by the carrier to 311Cincy. For calls processed by towers located physically outside of the City of Cincinnati, carriers are delivering 311 calls to a message that indicates 311 service is not available in your area. This can result in a mixed and frustrating experience near the city's borders. A 311 call placed in a neighboring community may be handled by a tower in Cincinnati, and the call will be routed to 311Cincy. A 311 call placed in Cincinnati may be handled by a tower in a neighboring community, and the call is not routed to 311Cincy. The City has asked wireless carriers to expand the 311 coverage area a fixed distance beyond our borders, and that request has not been honored. If you have placed a call to 311 within the City of Cincinnati and the call did not go through, we encourage you to report this to your telephone provider. The matter is only within their control. You are also welcome to let us know using this form. The City of Cincinnati is gathering this data to share with telephone providers.