Legal Notices


Information on this website is believed to be accurate but is not guaranteed. The City of Cincinnati is neither responsible nor liable for any viruses or other contamination of your system nor for any delays, inaccuracies, errors or omissions arising out of your use of this website or with respect to the material contained on the website, including without limitation, any material posted on this website. This website and all materials contained on it are distributed and transmitted "as is" without warranties of any kind, either express or implied, including without limitation, warranties of title or implied warranties of merchantability or fitness for a particular purpose. The City of Cincinnati is not responsible for any special, indirect, incidental or consequential damages that may arise from the use of, or the inability to use, the website and/or the materials contained on the website whether the materials contained on the website are provided by the The City of Cincinnati or a third party.

Third Parties

Links to third party sites will let you leave The City of Cincinnati's site. The linked sites are not under the control of The City of Cincinnati, and The City of Cincinnati is not responsible for the contents of any linked site or any link contained in a linked site, or any changes or updates to such sites. The City of Cincinnati is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by The City of Cincinnati of the site. No reference to another company's copyrighted materials (brand names, trademarks, etc.) is intended as a challenge to that copyright.

Legal Notices For The Greater Cincinnati Water Works' Online Bill Payment System


Greater Cincinnati Water Works’ Online Bill Payment System allows you to:

  • Inquire on all account balances listed in your name,
  • View your payment history,
  • Make current on-line payments, and
  • Communicate with GCWW Customer Service via email

Privacy and Security Statement

All e-transactions are governed by the “Privacy and Security Statement” located on the City of Cincinnati web page. Greater Cincinnati Water Works (“GCWW”) does not collect information concerning browser or site usage for statistical purposes. GCWW use the information you provide about yourself to access your account and verify your identity when paying your bill. GCWW does not share, sell or provide this information to any outside parties, except to the extent necessary to process your credit card payment. GCWW may use your e-mail address to communicate with you, for example, to notify you of problems with your account or your credit card.

Because your privacy is important, GCWW has installed safeguards to secure the credit card information we collect online. This e-commerce site uses GeoTrust, Secured Socket Layer (SSL) Certificate ( encryption technology supported by Microsoft Internet Explorer, Netscape Navigator/Communicator, Opera and other popular browsers to protect your online transactions. GeoTrust® SSL Certificate encrypts your information before it travels over the Internet. However, despite these precautions, GCWW can not guarantee that information may not be obtained by a third party which is able to use technology or other means to circumvent these safe guards. In such a case, neither the City of Cincinnati nor the GCWW will be liable for the release of such information. The City of Cincinnati and the GCWW will also not be liable for the inadvertent release of such information through some other means.

Terms and Conditions

If you visit or use this web site, you accept these terms and conditions. Please read them carefully. In order to use the services offered on this web site, you must obtain access to the World Wide Web, either directly or through devices that access web-based content, and pay any service fees associated with such access. In addition, you must provide all equipment necessary to make such connection to the World Wide Web, including a computer and modem or other access device.