H2O Radio is an automatic meter reading system that sends a low powered radio signal from a unit connected to your water meter.  A computer equipped van drives down the street and automatically reads water meters.  This allows GCWW to conveniently read your meter without entering your home.  The information is then used to produce a bill.

The H2O Radio project began in June 2003 with City Council's unanimous support per Resolution 89-2003 and subsequent contract between GCWW and VSI Group, Inc., the H2O Radio installer.  Some of the benefits derived from this new system are:

• Enhanced customer service through convenient meter readings
• Increased revenues due to meter accuracy
• Operational savings
• Accurate and timely bills 

GCWW has attracted international attention for successfully implementing the largest automatic meter reading project currently underway for any water utility in North America.  Visitors from as close as Louisville and as far away as Tokyo have come to observe implementation of H2O Radio.

This $38 million project is on schedule, within budget and operating successfully.  GCWW's contractor, VSI Metering Services, Inc., started upgrading about 200 meters a day for the H2O Radio System in June 2003, and all installations will be completed in 2007.

H2O Radio meter reading rates are 99.4%, compared with 86% for meters that still require manual readings.  Prior to this project, 20 meter readers would read approximately 4000 meters manually each day; after installation is completed, one employee will be able to complete the same number of meter readings in less than four hours.  Water meter readers are being reassigned and no permanent employees will lose their jobs.

For questions about  H2O Radio contact us during normal business hours (7:30-5:30, M-F) at (513)591-7700. 

FAQ's

Letter from Director

Press Release June 4, 2003

The above file(s) require Adobe Acrobat Reader. If you cannot open these files, please visit www.adobe.com to download and install Reader.