Chief Information Officer
Margo Springs, the City of Cincinnati's Chief Information Officer, is an experienced local government professional with more than 18 years in the public sector with significant achievements in financial management, performance measurements, technology management, strategic planning, and development of workflow analysis, large scale collaborations, and business re-engineering.
As Chief Information Officer, Ms. Springs oversees all technology services for the City of Cincinnati, including information security, regional law enforcement networks, metropolitan area networks, disaster recovery planning, the City’s privately owned fiber optic network, UHF/VHF & 800MHz radio systems, telephone systems, enterprise business systems including email, electronic government, human resource and financial systems, business partner / vendor relationship oversight, contract negotiations, the introduction of Business and Intelligence/Analytics, and oversees the management of the Chief Open Data Officer and technical call center operations.
Ms. Springs has accomplished the credentials of a Certified Government Chief Information Officer through the Public Technology Institute (PTI) and Rutgers University. She is also a graduate of the University of Cincinnati where she earned a BA in Communications/Mass Medium and a Master's Degree in Urban Planning from the College of Design, Architecture, Art, and Planning (DAAP) at the University of Cincinnati. Prior to returning to Cincinnati, Ms. Springs did undergraduate studies at Ohio University, where she became a member of the oldest African American Sorority, Alpha Kappa Alpha, Sorority, Inc., accelerating within Pan-Hellenic Group In various leadership roles.
Ms. Springs has taken a team approach to manage a brand she termed as "the Stormy C's of Change" in IT: by effectively merging collaboration, cooperation and communication; and is currently taking the Enterprise undergoing a paradigm shift within the organization re-designing the IT Enterprise model to embrace emerging technologies and single enterprise platforms.
Ms. Springs has decreased personnel costs by nearly 50 percent. This branding approach has helped to re-cultivate the organization's IT image, forging partnerships and relationships that encourage resource sharing resulting in both efficiencies, savings and a re-branding of the department's image. As a result, and for the first time, the City was able to establish a technology IT innovations Capital fund to support creative enterprise IT solutions, implement an effective IT Governance Model with public/private stakeholders at the table, and centralize all City IT requests through a centralized Enterprise Technology Request Center with the support of her "team" -- she quotes, "I’m the broker, the strategist, my team makes it happen!"
Ms. Springs has continued to focus on infrastructure/hardware mergers implementing change that is taking the City's IT organization from a decentralized to a shared services hybrid concept, dismantling a fragmented business model that had been in place for nearly three decades.
Governance, standardization, and vendor asset management are contributing to the goal of a more efficient IT spending organization. By leveraging corporate relationships with Dell, Cincinnati Bell, SBE initiatives and the Uptown & Avondale Development Corporations; City administrators proposed and Council adopted an ordinance which established the City’s first award-winning IT Youth Laboratory to help area youth enhance technology literacy and IT Building skills. This program received the Technology Solutions Award for Telecom and IT from the Public Technology Institute. The changing world of technology has created an environment in which technology has become even more powerful and more efficient, enabling Ms. Springs to lead a team in a variety of technology efforts including large scale migration to hosted email, regional radio communications collaboration, centralized licensing management, implementation of business intelligence and analytics, server virtualization, interstate commercial billing for utility services, and continues to build out metro fiber networks. Mrs. Springs and her team have been recognized and awarded for their work in GIS and Law Enforcement data systems. Terms, services, and trends such as “cloud”, “hosted solutions”, “big data”, “open data”, “mobility”, “shared services”, “transactional & strategic” are all used to describe the wave of change in how local governments deliver IT services.
In 2015, Ms Springs will lead a team that will develop a new Strategic IT Plan that will take a more transparent approach to delivering services that customer agencies want rather than restricting them to outdated or constrictive networking solutions. Key stakeholder Departments will come together with vendors and other partners to consider the broader availability of “open” services and solutions that are available today for large scale enterprise systems, GIS, Law Enforcement Data, Utility, Public Safety, and Public Services communications and networking. ETS, under Ms. Springs' leadership is exploring technology solutions that will enhance citizen engagement, and has embraced the administration's and council legislation to implement Open Data.