Internal Audits Used To Aid Improvement
Over a period of years, we have been taking cuts to the administrative arms of City government. Due to budgetary constraints, we have not always been able to invest in technology upgrades. As a consequence, we do not always have the most desirable systems in place, and in some instances, our separation of duties equation is not quite there.
With this in mind, I am working closely with Lauren Sundararajan, Internal Audit Manager, to direct her limited staff to areas where our risk potential is higher than average. This is the utilization of a management tool -- an internal audit -- to help illuminate our weaknesses so we can set a path for improvement.
This is not a "gotcha" exercise, but when you daylight things, it will bring attention. The Administration won't shy away from it, but rather embrace it as a part of a quest for service excellence.
While I firmly believe that the vast majority of our employees are trying to do the best job they can with the resources they have, it does not always mean we are doing the best job possible. The latter needs to always be our goal.
In some cases, the audit findings may recommend fixes that at present we just do not have the people or resources to implement. That said, it still represents a value to us because it helps establish the foundation for what we may need to address during budget development.
Certainly if we uncover an instance where someone is willfully doing the wrong thing, then of course swift correction active must occur.
The point to keep in mind is that when we strengthen ourselves, we improve upon the service we deliver to the public.